I have been Twittering a lot recently about my Nokia cellular phone which needed repairing. I had my backup phone an iMate sp3i which my brother Jeremy, CEO of First Contact UK supplied me with in my time of need (Cheers Jeremy .. oh yes: First Contact they do so much more than this, Website design, content management, SEO, IT and IT ROI).
Finally, I had the time to take the Nokia for repair two days ago and for the nominal fee of 100-150 NIS (approximately $25) they told me it would be back fixed today.
Why not settle for the iMate? Several reasons, I do like it and Windows Mobile really does rock but it is an older phone with little support, limited functionality and a few hang-ups (no working speakerphone, no Hebrew font support and compared to the Nokia contacts well, it doesn’t stack-up; the Nokia allows me to personalize each contact to a greater level). However, the Nokia doesn’t use ActiveSync but Nokia’s own program thus Outlook may be supported to sync but not directly whereas the iMate with Windows Mobile on it obviously does.
Anyhow, this morning I trotted merrily to my cellular provider to get my repaired Nokia back. A sincerely sad customer support rep informed me that the on/off button was broken (tell me what I didn’t know) rendering the phone irreparable and for a small (but larger fee) I could purchase an identical Nokia and finish my contract happily.
As you can imagine I was torn between annoyance at the provider for failing to fix a wear and tear issue and at Nokia for making what should be a simple problem unfixable. Obviously I have no intention no matter how much I liked the phone of having the same issue occur in another several months so I declined her offer.
Perhaps a brief email to Nokia regarding this might help but I doubt it.
Oh well, one more reason to hold out for the when the G-Phone becomes available in Israel.