What Can Twitter Possibly Teach Testers?
When working with testers who are still learning (all of us, right?), one of the challenges is finding a common language between testers and with Developers. This came up today and sparked this post:
Them: so how can I improve my testing bug reports? Me: Get on twitter and learn how to tell a story in 140 chars
— jonathanross (@jonathanross) September 15, 2014
This is especially important when it comes to writing test cases and reporting bugs.
In an age of “You had me at …” it’s crucial to get the point across rapidly and efficiently without compromising the information.
So.. Twitter Huh?
Twitter with its 140 character restriction on tweets is a natural teaching tool for anyone who needs to learn the discipline of brevity.
The thing is when reporting a bug it’s important to remember that you are imparting a story; a story that allows the Developer to know what should be fixed and under what scenario(s).
Imagine an ALM that was built on Twitter functionality: –
- User stories, spec, test cases and bug reports all limited to 140 characters
- Hashtags to make all of the above searchable by keywords.
- Groups and Lists based on teams (e.g. QA, Dev, Product, Sales) and team members with usernames prefixed by the Twitter @.
- Retweet, favorite or Direct Message (DM) other users.
- Attachable images and URL shortening.
- Trending subjects based on traffic within the ALM.
- Analytics (of course).
The Warptest POV
As you read this keep one eye on the Agile Manifesto and see how Twitter Teaches Testers in an Agile manner. If you don’t see it, then it’s time to reread the manifesto:
The beauty of this method is not just the brevity but the rapid manner that it allows your testing to progress as everyone gets onboard with this manner of communication.
Obviously, there are exceptions, intricate or complex issues that require greater detail but the rule of thumb is,
“If you can’t sum up your bug or test case in 140 characters then it might be more than one issue.”
Does this speak to you? Feel free to offer your own experiences and ideas on the subject.